999bd Privacy Policy
The security of your personal information is our top priority. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.
Table of Contents
1 Introduction and Applicability
999bd is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the 999bdcom.cam website and all related services.
When you create an account on 999bd, make a deposit, play games, or use any of our services, you are considered to have accepted the terms of this Policy. We therefore ask that you read this Policy carefully before using our services.
For detailed terms of our services, please read the Terms and Conditions page, which sets out all rules regarding accounts, bonuses, and withdrawals.
2 Types of Information Collected
999bd collects several categories of information. This information falls into two main groups: what you provide directly, and what is collected automatically while you use the service.
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number or passport number (for identity verification)
- Address and country
- Your chosen username and password (stored in encrypted form)
2.2 Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history, deposit and withdrawal records
- Bonus and wagering information
2.3 Technical Information
- IP address and device identifier
- Browser type and operating system
- Time of site access and session duration
- Page visit history and click data
2.4 Gaming Activity Information
- Details of games played and bet amounts
- Win and loss history
- VIP level and cashback information
- Session duration and gaming behaviour patterns
3 How Information Is Collected
999bd collects information in the following ways:
- Registration process: Information you fill in when creating an account.
- Identity verification (KYC): ID document details to keep your account secure and confirm financial transactions.
- Payment processing: Mobile banking details at the time of deposits and withdrawals.
- Automatic collection: Through cookies, log files, and analytics tools.
- Customer service contact: Information provided during live chat or email communication.
- Gaming activity: Data generated automatically while you play on the platform.
4 Purpose of Using Information
999bd uses the information collected for the specific purposes listed below:
- Service delivery and operation: Creating accounts, processing transactions, and providing gaming services.
- Identity verification and security: Preventing fraud, complying with anti-money laundering regulations, and maintaining account security.
- Bonuses and promotions: Managing the 150% welcome bonus, VIP cashback, and other offers.
- Customer service: Resolving user issues through 24/7 live chat and email support.
- Service improvement: Analysing user behaviour to improve the quality of the platform.
- Legal obligations: Retaining necessary information in compliance with applicable laws and regulations.
- Responsible gaming: Monitoring gaming behaviour and providing assistance where needed.
5 Information Storage and Security
999bd follows industry-leading standards to protect your information. Our security measures include:
- SSL encryption: All data transfers are encrypted using SSL technology.
- Password hashing: Passwords are never stored directly; only encrypted hashes are kept.
- OTP verification: Sensitive actions are confirmed by sending an OTP to your mobile number.
- Access controls: Only authorised staff can access the information they need.
- Regular security reviews: Periodic security audits are conducted to identify system vulnerabilities.
- Data backups: Regular backups of important data are kept on secure servers.
Information is generally retained for a set period after an account is closed, as required by law. Once that period ends, the data is securely deleted.
6 Sharing Information with Third Parties
999bd does not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared in the cases listed below as necessary to provide the service:
6.1 Service Providers
Only the information needed to operate the service is shared with payment processors (bKash, Nagad, Rocket, Upay), game studios, and technology partners. These partners may use the information only for the specified purpose.
6.2 Legal Requirements
Information may be disclosed under a court order, a lawful request from a government authority, or a requirement of applicable law. In such cases, 999bd provides only the minimum information necessary.
6.3 Business Changes
In the event of a business merger or acquisition, user information may be transferred. Users will be notified in advance and the protections of this Policy will remain in place.
7 Cookies and Tracking Technologies
The 999bd website uses cookies and similar technologies. Cookies are small text files stored on your device that help recognise you on future visits.
7.1 Types of Cookies
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functional cookies: Help remember your language preference and display settings.
- Analytical cookies: Collect site usage statistics used to improve the service.
- Marketing cookies: Used to display relevant offers.
7.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect some site functionality. Most modern browsers have built-in tools for managing cookies.
8 User Rights
As a 999bd user, you have the following rights over your own information:
- Right to access: You can find out what information we hold about you.
- Right to correction: You can request that incorrect or incomplete information be corrected.
- Right to deletion: In certain circumstances (such as after closing your account) you can request that your information be deleted, though some data may be retained due to legal obligations.
- Right to restrict processing: In some cases you can request that the use of your information be limited.
- Right to data portability: You can request a copy of your information in a machine-readable format.
- Right to object: You have the right to object to your information being used for marketing purposes.
To exercise these rights, contact the 999bd customer service team. Our team is available 24/7 via live chat and email in both Bengali and English.
9 Protection of Minors
All 999bd services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Providing a date of birth at registration is mandatory, and age is verified during the KYC process. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
For more information on responsible gaming, please read our Responsible Gaming Guidelines page, which discusses ways to keep yourself and your family safe.
10 Policy Changes and Contact
999bd may update this Privacy Policy as needed. If any significant changes are made, registered users will be notified in advance by email or mobile. Continued use of the service after any change will be taken as acceptance of the updated Policy.
You can check the "Last Updated" date at the top of the Policy to see when it was last changed. Previous versions are available on request.
Contact Information
For any questions or concerns about this Privacy Policy, please contact us:
- Live chat: 24/7 direct support in Bengali and English
- Email: [email protected]
You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions about payments, bonuses, and accounts all in one place.